Join Our Team

In order to provide top-notch service to our customers, we need the best people to help us out. We are proud of our high employee retention rate, and we achieve this by fostering a supportive and motivating work environment. Our diverse company culture allows us to form a cohesive team that always has our customers' interests in mind.

If you are interested in joining our team, you can apply for a position on our website. We review all job applications carefully and we look for candidates who believe in honesty and integrity and have great problem-solving skills. Creativity is a plus, and we welcome independent thinkers.

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Sales representative

The ideal candidate should have some sales experience and align themselves with Extroute's core values, where customer satisfaction is our top priority.

Extroute is an equal opportunity employer and carries out all personnel practices without regard to color, race, religion, age, sex, disability, national origin, sexual orientation, gender identity, veteran or marital status, genetics, or any other category protected under applicable law.

Location: Los Angeles, CA 90067
Type: Full Time

Benefits:

  • Paid time off (sick and vacation)
  • Health insurance, including dental coverage
  • Eligible to participate in our 401k plan
  • Telecommuting okay
  • Casual business dress code
  • Flexible work hours

Responsibilities:

  • Commitment to the core values and goals of the company
  • Critical thinking and problem-solving skills
  • A desire to excel in the position and achieve personal bests
  • Team-oriented mentality and the ability to collaborate with others
  • Actively participate in all training and continuing education programs, effectively utilize all tools and resources available
  • Consistently act in a manner that optimizes efficiency and productivity as an individual and as part of a group
  • Optimize AI data to devise and implement KPI measures and convert the resulting metrics into measurable sales goals and results

Qualifications required:

  • 2+ or more years experience as an integral member of sales team
  • Experience with SaaS methodology is preferred
  • Ability to adapt to new software programs and platforms with the end goal of becoming a proficient user of Extroute’s dashboard
  • Conscientious work ethic with an emphasis on personal accountability
  • Exemplary communication skills, particularly telephone skills and face-to-face interactions
Apply for Sales Representative

HR generalist

This is a beginner-level position with a great chance to gain diverse experience and skills. You'll assist with creating, implementing, and maintaining HR policies, procedures, and forms. You will support managers and employees with personnel issues and keep personnel records in line with all company and regulatory requirements.

Extroute is an equal opportunity employer and conducts all personnel practices without regard to race, religion, age, gender, disability, national origin, sexual orientation, gender identity, veteran or marital status, genetics, or any other protected category under applicable law.

Location: Los Angeles, CA 90067
Type: Full Time

Benefits:

  • Paid time off (sick and vacation)
  • Health insurance, including dental coverage
  • Eligible to participate in our 401k plan
  • Telecommuting okay
  • Participation in training classes and continuing education programs

Responsibilities:

  • Participate in employee recruiting events
  • Cultivate positive and mutually beneficial relationships with presence with the online fulfillment personnel
  • Source and evaluate potential candidates for open positions within the company
  • Schedule and conduct position appropriate interviews
  • Create, define and maintain new hire processes that should include new hire documents, E-verify, and H1B visa documents, and other related materials
  • Create, define and maintain an employee exit management process that must include related documents
  • Create and define employee training programs as well as a method for tracking employee participation and any related performance results
  • Maintain employee attendance records and manage all employee disciplinary write-ups initiated by management staff
  • Serve in a mediator capacity with regards to resolution efforts of employee issues including floor walks, meetings, and investigations
  • Collect measurable data as it relates to performance management. Reporting is expected to be performed weekly, monthly and quarterly
  • Work with managers and directors on a yearly employee retention program

Qualifications required:

  • BA in Human Resources or related field
  • Working knowledge and practical application of standard HR practices and applicable employment laws
  • Ability to understand and extrapolate data
  • Maintain privacy and confidentiality of both personnel and company adhering to company privacy and security policies
  • Work effectively in a fast-paced and varied environment with the ability to work with staff at all levels including senior management
  • Public speaking skills (for HR presentations and training)
  • Exemplary communication skills
  • Empathetic and caring demeanor
Apply for HR Generalist

Software engineer

The job involves developing innovative marketing software for a variety of global online businesses.

Extroute is an equal opportunity employer and conducts all personnel practices without regard to race, religion, age, gender, disability, national origin, sexual orientation, gender identity, veteran or marital status, genetics, or any other protected category under applicable law.

Location: Los Angeles, CA 90067
Type: Full Time

Benefits:

  • Paid time off (sick and vacation)
  • Health insurance, including dental coverage
  • Eligible to participate in our 401k plan
  • Telecommuting okay
  • Participation in training classes and continuing education programs

Responsibilities:

  • Design and develop relevant web-based applications with a preferred emphasis on SaaS
  • Design and develop Microsoft SQL and MySQL Database applications
  • Collaborate with other members of the team to achieve collective goals using agile software development approaches

Qualifications required:

  • Commit to the completion of tasks and a dedication to identified goals
  • 3+ years of experience in the field of software development
  • BS in Computer Science or other related field
  • Cloud-hosted platforms (ex. AWS, Azure)
  • Object-oriented designing, programming and multi-threading
  • Javascript, JSON, Vue.JS
  • HTML, IIS, CSS
  • C#, ASP.NET, NET4, MVC
  • REST and web services
Apply for Software Engineer

Retail Associate

This job will require you to help small to medium online businesses with fulfilling and shipping their outgoing orders. These services should be done with attention to detail and personalized care.

Extroute is an equal opportunity employer and conducts all personnel practices without regard to race, religion, age, gender, disability, national origin, sexual orientation, gender identity, veteran or marital status, genetics, or any other protected category under applicable law.

Location: Remote (No relocation required)
Type: Full Time

Benefits:

  • Paid time off (sick and vacation)
  • Health insurance, including dental coverage
  • Eligible to participate in our 401k plan
  • Telecommuting okay
  • Participation in training classes and continuing education programs

Responsibilities:

  • Receive incoming online orders, process them using established company protocols while also meeting customers’ requirements
  • Take a proactive approach to all processes and tasks and identify opportunities to improve the overall customer experience
  • Respond to all company-related inquiries and communicate in a professional manner
  • Focus on achieving all company goals as they relate to your position and set attainable and ambitious personal goals for individual performance

Qualifications required:

  • Detail oriented individual
  • Ability to work independently with little supervision
  • Enthusiastic and ambitious demeanor
  • Ability to identify areas for improvement to enhance the overall customer experience
  • MS Office Suite experience
  • Dependability
  • Work in a fast-paced and mutable environment
  • Exemplary customer service skills
  • Confidentiality and dependability
Apply for Retail Associate

Data scientist

The ideal candidate will have experience with AI and Big Data analysis and want to use their current knowledge and skills while also trying to improve and broaden them. You will be working with our neural net AI on how to use the data we collect to optimize our services for our customers.

Extroute is an equal opportunity employer and conducts all personnel practices without regard to race, religion, age, gender, disability, national origin, sexual orientation, gender identity, veteran or marital status, genetics, or any other protected category under applicable law.

Location: Los Angeles, CA 90067
Type: Full Time

Benefits:

  • Paid time off (sick and vacation)
  • Health insurance, including dental coverage
  • Eligible to participate in our 401k plan
  • Telecommuting
  • Casual business dress code
  • Flexible work hours

Responsibilities:

  • Work in collaboration with your team creating and analyzing neural learning infrastructure to be used in decision-making processes
  • Create and implement viable solutions for operational issues for inventory and transit routes
  • Develop models derived from customer and internal data
  • Test developed models and related hypotheses
  • Work in collaboration with developers on database model projects and calculate the best method of implementing algorithms

Qualifications required:

  • Master's in Operations Research, Statistics, Computer Science, or other related field
  • Extensive knowledge of Python, Java, R, C#, Azure, Scala, and cloud-hosted environments (AWL, Google Cloud)
  • Aptitude for statistical analysis combined with a solid knowledge of time series, spatial, and financial forecasting models
  • Experience in forecasting, Machine Learning, decision tree, Random Forest and Bayesian inference
  • Management experience in a supply chain, logistics operation, or eCommerce operation
Apply for Data Scientist

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Did you know…

Extroute has several positions available within our company. Many positions are remote and do not require relocation. All positions come with a generous salary and benefits package along with 401k plan participation. If interested, you can start the application process online.

Customer Support

Having a problem with your order? Have a question about your plan/services? Our customer service support staff is available around the clock to resolve your issues and answer your inquiries. Rest assured they will quickly get your answers and provide you with viable and satisfactory resolutions to your issues.

You can contact us by phone, email, or create a support ticket.

* Please note that the support ticket option is only available to customers who have active accounts with us.