Extroute prides itself on giving every customer the red carpet treatment. Regardless of the amount of business a customer does with us, we treat all of our customers like royalty. Every business transaction is important to us, and our customer service representatives are very responsive and attentive.
When a customer signs up with us, they are assigned a Personal Manager. The Personal Manager will assist you with navigating how our services work and help you with any questions you may have about our business. They will also act to resolve issues, assist you with decision-making about adding or modifying services, and help you with anything else you may need. The Personal Manager is available to you for as long as you are a customer. Best of all, there is no additional charge for this service and personal attention.
We understand that your time is very precious, and that is why you will always be able to speak to a live representative when you call us. It is our goal to be there when you need us for support issues and general information.
Do you want to be at the front of the pack or sunk in a sea of mediocre businesses? The difference between excelling as a business and struggling to stay in the pack can all come down to one thing – how good of a technical infrastructure you have.
What do we mean? Well, many companies use software or platforms that have been designed in-house or by others who have no concept of the mechanics of the industry.
Other order fulfillment companies find it easier to use basic programs and software to minimize expenses. The problem is that these programs often fall short and allow only the essentials to be performed.
Data tracking and analysis are almost non-existent, and inventory management is anything but.
Extroute, however, has developed its own distinctly unique product that follows the creative and innovative principles we have developed on our own. Our product handles everything from the simplest and most basic of processes to the most complex and everything in between. We have even accounted for situations that most of our competitors have probably never considered. We believe in always being prepared, no matter how remote the chance is that an event will happen.
Our programs are fine tuned to our industry and the unique issues that it presents. We employ only the latest technology and equipment to create a lean order fulfillment machine.
We handle everything from supply chains, storage, inventory management, shipping, and order fulfillment. Our processes are faster, more efficient, more effective, and more affordable than those of any of our competitors.
Extroute knows that you and your staff will most likely have concerns over adding yet another software program to your arsenal of tools. Our system, however, is completely user-friendly and very simple to use and understand.
With this system, you will be able to easily order products, see order statuses, make changes, and track shipments from anywhere.
Customers have the option to have daily reports generated and delivered to them for a multitude of datasets. Things like inventory levels, low/missing/spoiled products, returns, and missing information that is impeding order fulfillment.
We have said it before and it bears repeating – one of our biggest goals is to assist you with the growth and success of your company. Everything we do is geared towards increasing sales, growing your customer base, increasing revenue, and keeping your customers happy. Your success is our success.
We are partners in this venture, and our futures are connected to each other.
In this partnership, we treat our fellow businesses with respect and feel a sense of camaraderie. We will work together so that everyone can achieve their goals and continue to succeed and grow. Our wish is that we have a long and prosperous relationship with our customers.
Your Personal Manager is a key component to this relationship, and it is their job to ensure you are satisfied and you are getting everything you need from the services you are receiving from us.
At no point in the order fulfillment process do we advertise our company to your personal clients. Our name is not on any packaging or paperwork. We are the silent partner in this relationship. Your customers will never know we are involved unless you reveal that fact to them.
You can opt for generic packing materials if you wish, or you can use packing materials with your company logo. You can also include brochures and flyers with deliveries promoting your company. Your name and logo can also be used on packing slips and invoices. The choice is yours as to how you wish to promote your company through the order fulfillment process.
As if our Distributed Warehouse Network wasn’t impressive enough, we have an additional option available to customers, our Shared Inventory Stock model.
All customers are invited to participate in the SIS program but must meet certain criteria to become a member of this select group.
This program gives you the unique opportunity to process orders even faster than usual (which is still pretty fast!).
By using the Distributed Warehouse Network, when you need a particular item shipped to one of your customers, ship it to any of our network warehouses. Extroute would then ship an identical product to your customer from the closest warehouse we have to their location. This means they will receive their product more quickly than they would have if you had done it from your location, and the process usually takes less than 24 hours.
Our warehouse owners personally inspect and verify all items that are shipped through this program. This means we can guarantee that only undamaged, brand-new packaged products will be sent to your customer.
If you are interested in this program, please call us and we can provide you with the details and help you decide if this is something that will benefit your business.
We pride ourselves in the personal attention we give our customers. We go so far as to give them their own Personal Account Manager to oversee their account. Our customers have unlimited and continuous access to their account information with the help of the wonderful technology we employ.
Lenora Cravens
Apple Master (Computing) at BestBuy
I was wowed from the very beginning with the quality of Extroute service. With my experience in computing, I was looking for a company that has great insight in technical matters. After I went for them, I can say that my expectations were not only met but rather exceeded.
Having a problem with your order? Have a question about your plan/services? Our customer service support staff is available around the clock to resolve your issues and answer your inquiries. Rest assured they will quickly get your answers and provide you with viable and satisfactory resolutions to your issues.
You can contact us by phone, email, or create a support ticket.
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