Extroute ALWAYS puts our customers first. If you have been doing any research about outsourcing your order fulfillment operations, then chances are you have taken note of how costly and complicated these services can be. Trying to do a line-by-line comparison of services can be nearly impossible because of the incredible amount of variables involved. This can make it especially difficult to determine who has better services and who offers the best price.
Our plans are designed to be customized with little effort on the customer’s part. We will give you the best value for your money and stay within your budgeting needs.
In order to get started, we just need some basic information about your business, where it’s located, customer demographics, sales volume data, types of products you sell and your storage needs among other items.
We will use the information you give us to select a base plan that best matches your needs and then build on that until it is perfect. The more information you provide the more detailed and tailored the plan will be when we are finished with our process.
Our intuitive software compiles and analyzes the information you provide and creates a plan based on that data. The plan design is multi-faceted and will fall within your budget.
AI calculates whether it is more appropriate for you to pay for a specific time period or to pay per unit. The recommendation will account for sales volume, business goals, and the overall allotted budget.
AI will also determine the best shipping method for your outgoing orders and will review our other services to see if your company would benefit from any of those add-ons. Some of those services are things like free packing materials, free returns management, and free order management.
An integral part of our personalized service is your own Personal Account Manager. They will be assigned to your account once you sign up. They will serve as a personal guide to you especially during those first few days while you and your staff become acclimated to the system and all it entails. They will continue to remain your dedicated account manager for as long as you remain a customer. They can help you with any issues you have and they will be able to answer questions regarding your services and help you with decisions about adding on services if circumstances warrant that at any time.
That’s it! Your plan is ready to go. Rest assured this is the best possible plan for your company based on your needs and business plan. The service includes the standard free benefits available to all customers along with optimum selections for shipping methods and carriers.
AI, inventory and order management, personal attention and HUGE discounts are always included!
Quick and easy process for adding accounts. Activation takes only days, not weeks like some other companies. You will be off and running before you know it.
Our service plans do not have minimum usage limitations. It doesn’t matter if you process 2 orders a month or 2000. You will always receive the same personal attention and service regardless of your business volume.
There are never any hidden fees with Extroute. We offer complete transparency to our customers. The best part is you only pay for the services your company needs, nothing more. The free benefits are numerous and will make you feel like you’re getting way more than you are actually paying for.
There are never any storage fees for our customers.
While you can certainly pay for services and plans for specific periods of time, we also allow you the flexibility to simply pay-as-you-go if that works better for you. We never require any long-term commitments to subscribe.
Our software can be seamlessly integrated into your already existing customer online shopping carts. This is great because it provides a more timely and accurate accounting of your inventory.
We will process your returns free of charge. All returned items will be returned to stock if appropriate and entered back into your stock.
We offer plain brown boxes at no extra charge to you. Of course, you have the option of providing your branded packing materials if you choose to do so.
Our name never appears anywhere in your orders. Not on invoices, packing slips, or boxes. Your customers will never know of our existence. Remember, we are the silent partner behind the scenes. You receive all the credit and that’s how we like it.
The assignment of Personal Account Managers ensures that customers get the personal attention they deserve and that they are completely satisfied with our performance.
Extroute receives huge discounts from carriers that we generously offer to our customers. Our rates are some of the lowest in the country and we think our customers should enjoy those savings as well.
Extroute customizes services to meet individual customer’s needs. Simply provide us with basic information about your business and your goals. Our staff, along with our AI system, will determine which services would be of the greatest benefit to your company and then we will adjust that plan so it aligns with your business plan.
Brandon Williams
Womens Contemporary Specialist at Neiman Marcus
I was referred to Extroute by a business associate. What impressed me is their commitment and I will definitely be back for more. The transparency with which they approach business is commendable.
Having a problem with your order? Have a question about your plan/services? Our customer service support staff is available around the clock to resolve your issues and answer your inquiries. Rest assured they will quickly get your answers and provide you with viable and satisfactory resolutions to your issues.
You can contact us by phone, email, or create a support ticket.
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